Often, it is difficult to answer the phone. Even if you like to talk on the phone personally, you might not be great at answering the phone professionally. That can be difficult, especially when your business runs on answering the phone. If you want to be successful, it is important that you focus your efforts on answering the phone professionally. Follow these tips for the best results.
Smile When You Answer the Phone
People will be able to hear a genuine smile through the phone, which makes this a great reason to show those pearly whites--even though the customer cannot see you.
Always Greet the Customer with the Business Name
If you want to ensure that the customer instantly knows they have called the right number, it is important that you give the name of the business to make it clear that you are the intended recipient. Plus, it just seems more professional to answer with, "Hello, this is (Business Name). (First name) speaking."
At the same time, keep that greeting short. It is always a good idea to get to the customer's needs as quickly as possible so they know that you care about them.
Be Clear
It is important that you are always clear when you speak on the phone. Things can get muffled very easily, so you should be loud and consistent. You may need to sit up straight and breathe with your stomach, not your chest, to be clear enough.
Always Return Calls
Of course, it is not enough to answer calls. You also need to return them when you say you will. Otherwise, you will experience frustrated customers who feel that you are ignoring them. Time is important to your clients.
Hire a 24/7 Answering Service
Customers need to know that they are important. If you do not like to answer the phone, you can rely on others to do that for you. Hiring a 24/7 answering service provides you with the ability to focus on your business while somebody else takes those calls. They can schedule appointments for you and answer client calls.
Today, there are a lot of expectations for phone calls. You are expected to answer your phone quickly and act with poise when you do. For this reason, it often pays off to hire an answering service to manage your calls. Why stress over answering the phone when you can let somebody else do it?
Share23 February 2020
What do you really need when it comes to your home phone? Although you might assume that you couldn't live without call waiting or caller ID, the fact of the matter is that some features are pointless for certain families. I want to teach you more about how to decide which phone service would be right for you, which is why I made this blog. As you read through my website, try to take the time to thoughtfully analyze which features you would actually use on a day-to-day basis. It might seem silly to scrutinize things so carefully, but a little careful consideration might save you a bunch of money on your monthly phone bill.
