Ensuring that your customers are able to speak with you or one of your employees is essential in the modern business environment. However, this can be difficult for enterprises with highly mobile workers. For example, a client may find it difficult to get in touch with their attorney because they may spend much of their time out of the office. In this situation, call forwarding can be the perfect solution, but if you have never used these solutions, learning the following two questions and answers will help you decide if this is suitable for your enterprise's need.
What Happens If The Line Is Busy When A Call Is Forwarded?
There can be instances where your forwarding number may be busy. There are some people that assume these instances will cause the call to be dropped, but this is not the case. When the line is busy, these services will usually transfer the call back to the original line. In multiline phone systems, this will result in the call being sent back to the receptionist.
For those that lack a multi-line phone system, there are two options for handling this problem. The most common is to have the call sent to a voicemail system. However, there are many people that feel voicemail is unprofessional, and they may not like this option. These individuals may opt for a system that continues trying to connect the call. Rather than hearing a busy signal, your system will play music until the call is able to be connected.
Is It Possible To Use Call Forwarding With VOIP Services?
The internet has revolutionized the way people communicate, and this has created VOIP phone services that can rival traditional carriers in terms of services offered and call quality. Not surprisingly, many people have started to opt for this solution for their businesses. However, it should be noted that many of these services do not cover call forwarding with VOIP services.
When these services do support call forwarding, you should expect to pay an additional fee. This is due to the costs involved with connecting the VOIP system with traditional phone lines. However, this fee can be a small price to pay for enjoying this benefit.
Call forwarding services are able to dramatically improve the ability of your customers to get in touch with you. However, if you are not familiar with these systems, learning how these systems handle busy signals and how there may be limitations with VOIP compatibility will make it easier for you to decide whether to use these services.
Share15 July 2015
What do you really need when it comes to your home phone? Although you might assume that you couldn't live without call waiting or caller ID, the fact of the matter is that some features are pointless for certain families. I want to teach you more about how to decide which phone service would be right for you, which is why I made this blog. As you read through my website, try to take the time to thoughtfully analyze which features you would actually use on a day-to-day basis. It might seem silly to scrutinize things so carefully, but a little careful consideration might save you a bunch of money on your monthly phone bill.
